Terms & Conditions

(TERMS AND CONDITIONS OF RENT) 

(To be read, taken and construed as an integral part of the Rental Agreement) 

 

Hirer’s Age, Driving and Licence Qualification 

The Hirer (and the additional driver(s)) must be of minimum age 21 years old and possesses valid unexpired Malaysian or International Driving License with at least 2 years of driving experience.  Hirer with provisional licence or newly qualified driver may rent the vehicle subject that the CDR coverage shall not apply and subject to NVCAR’s discretion. 

Terms of Payment 

All payments shall be made by major credit card or debit card and shall be subject to 0% government service tax (GST) unless otherwise stated herein.  Payment by charge card (AMEX or similar) or Cash is NOT acceptable.  NVCAR shall not be responsible for any cash payment made by the Hirer to any of the staff under NVCAR’s employment. All charges are charged to the Hirer and are subject to final audit.  In the event of error in the calculation upon audit, Hirer shall pay the amount as audited.  Hirer shall be fully liable for all payments due or becoming due hereunder notwithstanding that such payment is made or shall be made by 3rd party individual or company for and on behalf of the Hirer. 

Insurance 

NVCAR’s vehicles are insured against accidental damage to third party property, death or injury to third party only.   

Collision Damage Charges (CDC) 

Hirer is fully responsible for the excess in the event of causing any damage to the vehicle and shall pay the full cost of damage to the vehicle including loss of use of the vehicle as determined by NVCAR.  By purchasing the Optional Insurance cover according to the fee provided below, the Hirer’s liability for the Excess Clause may be reduced (CDC Excess) as described in the schedule below.  Where the cause of accident or damage to the vehicle is due to the negligence of the Hirer and/or any claim cannot be made against 3rd party, the Optional Insurance coverage shall be null and void and the Hirer shall be responsible to pay the full cost of damages incurred up to the amount of the Excess Clause (see the schedule) including loss of use of the vehicle as determined by NVCAR.   

Group

Make & Model

Excess Clause (RM)

CDR Excess (RM)

Gold Protection Cover (GMAX)

Platinum Protection Cover (PMAX)

A

Perodua Axia 1.0 (A) equivalent

4,000.00

1500.00

800.00

0

B

Proton Myvi 1.3 (A) equivalent

5,000.00

2000.00

800.00

0

C

Volkswagen Polo 1.6 (A) equivalent

7,000.00

3000.00

800.00

0

D

Volkswagen Vento 1.2 (A) TSI equivalent

7,000.00

3000.00

800.00

0

E

Toyota Altis 1.6 (A) equivalent

7,000.00

3500.00

800.00

0

 

Optional Insurance Cover

Charges Per day (Max of 10 Days Per Rental Duration) (RM)

Collison Damage Reducer (CDR)

9.90

Gold Protection Cover (GMAX)

15.90

Platinum Protection Cover (PMAX)

29.90

Premium Roadside Cover (PRC)

9.90

Window & Tyre (W&T)

5.90

 

CDC shall not apply in the following event:- 

i) where a police report is not lodged within 24 hours from the time of accident/incident to the vehicle and NVCAR is not informed of the accident/incident; 

ii) the Hirer is in breach of the terms and conditions of the Rental Agreement; 

iii) loss of items, accessories and/or any damage claim due to the driver of the vehicle being under the influence of alcohol and/or drug; 

iv) loss, damage or theft, which is caused intentionally or due to gross negligence of the Hirer and/or the driver of the vehicle; 

v) the Rental Agreement expires. 

Personal Accident Insurance  

NVCAR does NOT provide and is NOT responsible for the personal accident insurance (PAI) coverage. The Hirer is responsible to purchase the PAI coverage to protect the Hirer, driver and passengers in the vehicle (category) against death, bodily injuries, disability, medical expenses during the period of rent (including the extended period of rent, if any).  A copy of the PAI cover note/certificate shall be given to NVCAR for record purpose.  

Use of Vehicle 

The vehicle shall be driven, used or operated in West Malaysia only. The Hirer warrants that under no circumstances shall the vehicle be used, operated or driven:-

(i) for the carriage of passengers for hire or reward or any illegal purposes in contravention of any applicable laws of Malaysia;

(ii) while the Hirer/driver is under the influence of alcohol or drugs;

(iii) by any person for any reason whatsoever is not permitted to drive a vehicle under the Road Traffic Act of Malaysia or any applicable law;

(iv) the vehicle is obtained from NVCAR by fraud or misrepresentation;

(v) in any race, rallying or speed test/contest;

(vi) to propel or tow any vehicle or trailer;

(vii) to instruct unlicensed person in the operation of the vehicle;

(viii) for any illegal purposes;

(ix) to transport animals, domestic or otherwise;

(x) to transport obnoxious or illegal substance in contravention of any applicable law of Malaysia;

(xi) in off-road condition;

(xii) in breach of the Road Transport Act and/or Road Traffic Act or any act governing the use of vehicle in Malaysia. 

 

 

 

Condition of Vehicle 

The vehicle is the property of NVCAR and to the best of NVCAR knowledge and belief the vehicle is in good mechanical condition free of any known faults or defects that would affect its roadworthy condition under normal use.  A joint-inspection of the vehicle shall be made by the parties upon the delivery of the vehicle to the Hirer and the Hirer is deem to accept the condition of the vehicle as delivered upon acceptance/execution of the Rental Agreement.  The Hirer shall return the vehicle duly washed and in the same condition with all tools, tyres, accessories and equipment intact as first delivered to the Hirer, ordinary wear and tear excepted.  

Collection and Return of Vehicle 

i)Hirer shall collect and return the vehicle to NVCAR at NVCAR’s office on the date and time stated in the Rental Agreement. Where the vehicle is to be collected or returned outside NVCAR’s office, an additional fee (to be determined by NVCAR according to the location) shall be charged against the Hirer. 

ii)A grace period of 1 hour from the expiry of the time stated in the Rental Agreement shall be granted to the Hirer to return the vehicle to NVCAR’s office or to the agreed pick-up location.  If the vehicle is not returned by the Hirer after the said time and within the next 4 hours, a half day’s rent shall be charged against the Hirer.  If the vehicle is still not returned after the 4 hours expires, a full day’s rent shall be charged against the Hirer. 

iii)The cut-off time for the return of the vehicle by the Hirer is at 9.00 p.m. on the expiry date of rental.  If the vehicle is not returned by Hirer to NVCARS’s office or to the agreed pick-up location between 9.00 – 11.00 p.m. on the expiry date of rental, a late return fee of RM100.00 shall be charged against the Hirer.  If the vehicle is not returned after 11.00 p.m. on the expiry date of rental, Hirer shall pay NVCAR the late return fee of RM100.00 and be further charged with a full day’s rent (including the Optional Insurance Cover, where applicable) for each day of the delay by the Hirer until the vehicle is returned to NVCAR.  

iv)Charges for the additional days shall be charged at the rates of the original Rental Agreement and shall include the Optional Insurance Cover, where applicable. 

Extension of Rental 

Hirer shall notify NVCAR 24 hours before the expiry of the rental of Hirer’s intention to extend the Rental Agreement and shall authorizes NVCAR to charge the necessary rent and fees (including the Optional Insurance Cover, where applicable) for the extended period to the Hirer’s credit card immediately upon notification from the Hirer.  Charges for the extended period shall be at the rates of the original Rental Agreement and shall include the Optional Insurance Cover, where applicable.  Hirer shall be responsible to purchase additional PAI coverage for the extended period and provide a copy of the PAI cover note to NVCAR. 

Parking Fees, Traffic Fines/Summonses 

The Hirer is fully liable and responsible for all parking and/or traffic fees/fines/summonses incurred or violated during the rental period.  NVCAR has the right and the Hirer agrees and authorizes NVCAR to charge such parking and/or traffic fees/fines/summonses to the Hirer’s credit or debit card upon NVCAR’s receipt of the notice(s) of fines/summonses from the relevant authority.  In addition to the parking and/or traffic fees/fines/summonses incurred, NVCAR shall charge the Hirer an additional sum of RM 29.90 being one-off Infringement processing fee to deal with the fees/fines/summonses with the relevant authority.  Hirer shall be responsible to attend the court hearing if the Hirer is summoned to do so and NVCAR shall be obliged to provide the Hirer’s details to the relevant authority, if required, to facilitate the issuance of the summonses/court hearing.  

Hirer’s Responsibilities 

i)Accident - In the event of an accident involving the vehicle, Hirer shall lodge a police report within 24 hours from the occurrence of the accident and notify NVCAR immediately.  The Hirer shall be required to complete NVCARS’s accident report giving details of the accident, diagram and state of damage (if any) to the vehicle together with a copy of the police report.  The Hirer shall not abandon the vehicle without adequate provisions for safeguarding and securing the vehicle.  The Hirer shall not without prior consent of NVCAR gives any instruction for any repair to the vehicle or replacement of any part and/or towing of the vehicle by any unauthorized agent outside the panel operators as a result of the accident.  Hirer shall pay for all damages caused to the vehicle (and/or 3rd party’s vehicle) arising from the accident due to the fault or negligence of the Hirer or 3rd party. 

ii)Petrol – Hirer shall return the vehicle with the petrol filled-up to the same bar level as first delivered to the Hirer, otherwise Hirer shall reimburse NVCAR for the petrol shortage at the rate of RM15.00 per bar level.  No refund shall be made by NVCAR to the Hirer in the event the petrol is filled up in excess of the original level. 

iii)Cleaning, Damages, Services & Maintenance – 

 (a)  Smoking and obnoxious or foul smelling items/substance (including but not limited to durian, vomit) are strictly prohibited inside the vehicle. The Hirer shall also ensure that the upholstery on the car seats, roof and doors are not stained or tainted beyond the normal use of the vehicle.  NVCAR shall charge a reinstatement fee of RM 250.00 to clean and rid the smell and stain from the vehicle. 

(b)  Hirer shall be liable for all damages to the instruments, knobs and fittings in the vehicle due to the Hirer’s fault or negligence. 

(c)  During the rental period, Hirer shall not replace or change any part or accessory of the vehicle or send the vehicle to unauthorized service centre for service without NVCAR’s prior approval, failing which, GAYA reserves the right to demand Hirer to reinstate the vehicle to its original condition and/or bear the full cost of replacement or service and such costs shall be charged to the Hirer’s account. 

iv)Parts, Accessories, Vehicle keys, Personal Belongings – Arising from the fault or negligence of the Hirer or 3rd party, the Hirer is liable to bear the replacement cost for:- 

(a)  all missing, stolen or broken parts and/or accessories and/or equipment, which are existing and readily affixed/attached to the vehicle including any additional equipment requested by the Hirer in a separate form/invoice (if any);  

(b)  loss of the vehicle keys and the replacement of a new security alarm system for the vehicle, the latter if deem fit and necessary by NVCAR to ensure the safety of the vehicle from possible theft due to the loss of the vehicle keys; 

(c)  NVCAR is not responsible for the loss or damage of any of the Hirer’s belongings left in the vehicle during any service or maintenance of the vehicle.  The Hirer is advised to remove all the Hirer’s belongings from the vehicle when the vehicle is returned to NVCAR for service and maintenance. 

v)Assuming Responsibilities – By signing the Rental Agreement, the Hirer shall assume all responsibilities for any fault and/or negligence of the Hirer and any other person in use or control of the vehicle other than the Hirer, whether as driver or passenger. 

vi)Indemnity - Hirer shall fully indemnify and keep NVCAR full indemnified for any loss, damage, and legal actions, including reasonable attorney’s fees that NVCAR may suffer due to Hirer’s use of the vehicle during the term of the Rental Agreement, including but not limited to the loss or repossession or damage to the vehicle, damage to the property of others, injury to Hirer, passengers and/or injury to others and/or lost of life. This provision shall survive the termination of the Rental Agreement. 

Additional Equipment 

i)Child seat is available upon request at the rate of RM20.00 per day up to a maximum rate of RM200.00 (GST exclusive).  Pre-booking is required.  A replacement fee of RM500.00 shall be charged for missing or damaged child seat due to the fault or negligence of the Hirer or 3rd party. 

ii)GPS navigation device is available upon request at the rate of RM15.00 per day up to a maximum rate of RM150 (GST exclusive).  Pre-booking is required.  If the device is faulty, Hirer should immediately inform NVCAR for a replacement unit.  There will be no refund of cost if the feedback on the faulty unit is received upon the return of the vehicle.  Hirer shall bear the following costs in the event of loss or damage to:- 

(a)the GPS device RM600.00 

(b)the vehicle power cable RM150.00 

(c)the suction cup/cradle (to hold the GPS device) RM 50.00 

REFUND POLICY

Kindly be advised of the following:

Notification in respect of cancellation and or refund:

  • The renter must notify the rental company formally, in writing, of any cancellation due within 24 hours prior to collection and or delivery of the rental vehicle.
  • Formal notice  by renter of cancellation must be addressed to ask@nvrentacar.com
  • On receipt of formal notice of cancellation the rental company will have 7 (seven) working days to process refund.
  • If a booking is not cancelled and the renter fails to show up, a no show fee will be charged at one day's rental plus a cancellation fee of MYR 49.90.
  • If a booking is cancelled within 24 hours from pick up, the renter will be charged MYR 49.90 cancellation fee and the balance will be refunded back.
  • If a booking is cancelled more than 24 hours in advance, the renter will be charged cancellation fee of MYR 49.90; and the balance will be refunded back.

Miscellaneous 

i)Whenever the vehicle is replaced with another vehicle, a new rental agreement shall be signed between the parties. 

ii)The Rental Agreement cannot be assigned or transferred by the Hirer. 

iii)The Hirer, driver and/or passenger(s) of the vehicle shall in no event whatsoever be deemed the agent, servant or employee of NVCAR in any manner or for any purpose whatsoever. 

iv)No right of NVCAR hereunder may be waived save and except in writing signed by one of the Director of NVCAR. 

v)The Rental Agreement shall be governed by the laws of Malaysia.  In the event that the parties cannot amicably resolve a dispute or damage claim resulting from the Rental Agreement, the parties agree to resolve any such dispute or damage claim by arbitration according to the Arbitration Act 2005 of Malaysia (or such other applicable law governing arbitration in Malaysia) and agree to be bound by the arbitrator’s findings.  Judgment upon the award rendered by the arbitrator may be entered in any court in Malaysia having jurisdiction.